FAQ


THE BASICS

Q: HOW LONG WILL MY ORDER TAKE?
Orders will be processed within 1-3 business days of your purchase. As we ship directly from our international warehouse, delivery times are usually 10-16 business days after your order is processed, depending on your location.  

Q: WHERE IS ONE & ONE LOCATED?
We’re located in the United States of America! We are currently calling New York City home.

Q: ARE YOU ON SOCIAL MEDIA?
Yes! We are on Facebook and Instagram, follow us : 

 Q: Is Checkout on One & One Safe and Secure?
You can be absolutely sure that all purchases are safe and secure. 

Shopify secure badge

Q: DO YOU ACCEPT ALL MAJOR CREDIT CARDS?
Yes, we accept all Major Credit Cards as well as Paypal, ApplePay and ShopifyPay.

ApplePay PayPal  Mastercard Visa AmEx Discover JCB Diners Club

 

GENERAL SHIPPING QUESTIONS 


I JUST PLACED AN ORDER, BUT I ACCIDENTALLY PUT IN THE WRONG SHIPPING ADDRESS! WHAT SHOULD I DO?
We process our orders very quickly. Sometimes, an order will be packaged minutes after it has been placed. If you gave us an incorrect shipping address it’s very important that you send us an e-mail (hello@myoneandone.com) as quickly as possible with the incorrect shipping address and the shipping address that you would like it changed to. There’s no guarantee that we’ll be able to switch out the address before the package leaves our hands, but we’ll try our best. 

 

INTERNATIONAL SHIPPING QUESTIONS

DO YOU SHIP WORLDWIDE?
Most of our products can be shipped anywhere in the world! 
International packages generally arrive within 18-35 business days but it can be less. In some rare cases it can take from 25-60 business days based upon how your country handles those packages. Unfortunately, there's nothing we can do on our end to expedite that process.

HOW MUCH DOES SHIPPING TO MY COUNTRY COST?
Just add the item(s) you want to your cart and select the destination country of your order and it will give you a shipping quote!

WHEN MY INTERNATIONAL ORDER ARRIVED, I WAS CHARGED A SMALL FEE! WHY IS THAT?
The shipping charges you paid us only cover the cost of shipping the product to you. Some countries charge an import tax upon any purchase you make that comes in from a different country. Because we cannot keep up with the tax laws of every country in the world, we expect you to know the laws of your country better than we do. We are not responsible for any such taxes and fees that you may be subjected to.